PRIVACY, COOKIES & COMMUNICATIONS POLICY

BIG DOGZ MOBILE RV SERVICE LLC

A Texas Limited Liability Company

Big Dogz Mobile RV Service LLC ("Big Dogz," "we," "our," or "us") respects the privacy of our customers and website visitors.

This Privacy, Cookies & Communications Policy explains how we may collect, use, store, and share information when you:

• Visit our website;

• Request RV service;

• Request an estimate;

• Schedule an appointment;

• Purchase an Annual Service Plan;

• Communicate with Big Dogz;

• Submit information electronically;

• Make a payment; or

• Otherwise interact with our business.

This Policy should be read together with the Big Dogz Mobile RV Service LLC Terms & Conditions and any applicable customer agreement.

1. INFORMATION WE MAY COLLECT

Depending upon how you interact with Big Dogz, we may collect information including:

Contact Information

• Name;

• Mailing address;

• Billing address;

• Email address; and

• Telephone number.

RV Information

We may collect:

• RV year;

• Make;

• Model;

• Vehicle Identification Number (VIN);

• RV type;

• Mileage where applicable;

• Service location;

• Maintenance history;

• Repair history; and

• Information concerning reported RV problems.

Service Information

We may maintain:

• Service requests;

• Estimates;

• Work authorizations;

• Change orders;

• Invoices;

• Maintenance records;

• Inspection results;

• Technician notes;

• Recommended repairs;

• Customer-declined repairs;

• Parts information;

• Service-plan information;

• Customer communications; and

• Electronic signatures and authorizations.

Photographs and Videos

Big Dogz may take photographs or videos of an RV, component, damage, repair, or service condition when reasonably necessary to:

• Document an inspection;

• Diagnose a problem;

• Prepare an estimate;

• Document work performed;

• Communicate with the Customer;

• Support a warranty or service-contract claim;

• Maintain service records; or

• Document the condition of the RV.

Big Dogz will not use identifiable customer or RV photographs for advertising or promotional purposes without appropriate permission where required.

2. PAYMENT INFORMATION

When a Customer makes a payment, payment information may be processed through a third-party payment processor.

Depending upon the payment method, Big Dogz may receive limited transaction information such as:

• Customer name;

• Amount paid;

• Transaction number;

• Payment status;

• Payment date; and

• Limited payment-method information.

Big Dogz does not intend to store complete payment-card numbers when payments are processed through an independent payment processor.

The payment processor's own privacy and security terms may also apply.

3. HOW WE USE INFORMATION

Big Dogz may use information for legitimate business purposes including:

• Responding to inquiries;

• Scheduling appointments;

• Providing mobile RV services;

• Preparing estimates;

• Obtaining customer authorization;

• Ordering parts;

• Performing inspections and repairs;

• Processing payments;

• Sending invoices and receipts;

• Administering Annual Service Plans;

• Maintaining service histories;

• Providing maintenance reminders;

• Communicating repair recommendations;

• Processing or assisting with third-party service-contract claims;

• Responding to customer-service matters;

• Preventing fraud;

• Handling payment disputes;

• Maintaining accounting and tax records;

• Protecting Big Dogz, its customers, and property;

• Complying with legal obligations; and

• Improving our services and website.

4. INFORMATION WE MAY SHARE

Big Dogz does not disclose customer information indiscriminately.

Information may be shared when reasonably necessary with parties such as:

• Payment processors;

• Parts suppliers;

• Technology and website providers;

• Scheduling or invoicing providers;

• Accounting providers;

• Insurance providers;

• Professional advisors;

• Third-party RV service-contract providers or administrators;

• Manufacturers or distributors where necessary for warranty or technical assistance;

• Government or regulatory authorities where legally required; and

• Other service providers reasonably necessary to operate the business.

We may also disclose information when reasonably necessary to protect legal rights, investigate fraud, enforce an agreement, respond to lawful process, or comply with applicable law.

5. THIRD-PARTY SERVICE CONTRACTS

If a Customer asks Big Dogz to assist with a third-party RV service-contract claim, relevant information may need to be provided to the service-contract provider, administrator, insurer, or other authorized party.

This may include:

• Customer information;

• RV information;

• VIN;

• Diagnostic information;

• Photographs;

• Estimates;

• Parts information;

• Repair information; and

• Invoices.

Information submitted to a third-party provider is also subject to that company's privacy practices.

6. EMAIL AND TEXT COMMUNICATIONS

Customers may provide an email address and/or mobile telephone number to Big Dogz.

Big Dogz may use this information for transactional and service-related communications, including:

• Appointment confirmations;

• Scheduling;

• Technician arrival information;

• Estimates;

• Work authorizations;

• Change orders;

• Parts updates;

• Repair updates;

• Invoices;

• Payment receipts;

• Annual Service Plan communications;

• Maintenance reminders; and

• Customer-service matters.

Message and data rates may apply to text messages depending upon the Customer's wireless plan.

Providing a telephone number for service-related communications does not automatically constitute consent to receive unrelated promotional text messages where separate consent is required by law.

7. MARKETING COMMUNICATIONS

Big Dogz may occasionally send customers information concerning services, maintenance programs, promotions, or other business offerings where permitted by applicable law.

Where consent is required, Big Dogz will obtain the appropriate consent.

Customers may unsubscribe from marketing emails using the unsubscribe method provided in the communication.

Customers receiving marketing text messages may use the opt-out method identified in the applicable message.

Opting out of marketing communications does not prevent Big Dogz from sending necessary transactional communications concerning an existing appointment, repair, invoice, payment, Annual Service Plan, or customer-service matter.

8. COOKIES AND WEBSITE TECHNOLOGY

The Big Dogz website may use cookies and similar technologies.

Cookies are small files or technologies that help websites function, remember preferences, improve performance, understand website usage, and support certain website features.

Depending upon the technology installed on the website, cookies may be used for:

• Essential website functions;

• Security;

• Remembering preferences;

• Website analytics;

• Understanding website traffic;

• Improving website performance; and

• Advertising or marketing where applicable.

9. ANALYTICS AND ADVERTISING

Big Dogz may use third-party analytics or advertising technologies, such as those offered by website hosting companies, search engines, social-media platforms, or analytics providers.

These providers may collect information about website usage according to their own privacy policies.

If Big Dogz later uses technologies requiring additional consent or a cookie-preference tool under applicable law, the website may provide the appropriate choices or disclosures.

10. COOKIE CONTROLS

Customers and website visitors may be able to control cookies through their browser settings and, where provided, through website cookie controls.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent before certain non-essential technologies are activated, Big Dogz will implement appropriate consent procedures.

11. WEBSITE AND DEVICE INFORMATION

When someone visits the Big Dogz website, certain technical information may be collected automatically by Big Dogz or its technology providers.

This may include:

• Internet Protocol (IP) address;

• Browser type;

• Device type;

• Operating system;

• Referring website;

• Pages viewed;

• Approximate geographic information derived from an IP address;

• Date and time of access; and

• Website interaction information.

This information may be used for website operation, security, analytics, troubleshooting, and improvement.

12. DATA SECURITY

Big Dogz will use reasonable administrative, technical, and organizational measures appropriate to the nature of the information it maintains.

However, no internet transmission, electronic storage system, email system, or computer network can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive payment or financial information through unsecured email or text messages.

13. DATA RETENTION

Big Dogz may retain information for as long as reasonably necessary for purposes including:

• Providing services;

• Maintaining repair and maintenance histories;

• Customer service;

• Warranty matters;

• Annual Service Plan administration;

• Accounting;

• Tax compliance;

• Insurance;

• Payment disputes;

• Legal compliance; and

• Establishing or defending legal rights.

Different categories of information may be retained for different periods.

14. CUSTOMER RECORDS

Customers may contact Big Dogz if they believe their contact information is incorrect or needs to be updated.

Requests concerning personal information will be handled in accordance with applicable law.

Big Dogz may need to retain certain records even after a Customer requests deletion when retention is reasonably necessary or legally required for accounting, tax, contractual, fraud-prevention, warranty, insurance, dispute, or legal purposes.

15. CHILDREN'S PRIVACY

Big Dogz services are intended for adults seeking RV-related services.

The website and services are not directed toward children.

Big Dogz does not knowingly seek to collect personal information directly from children through its RV service business.

16. THIRD-PARTY WEBSITES

The Big Dogz website may contain links to third-party websites or services.

Big Dogz does not control the privacy practices, security, or content of independent third-party websites.

Customers should review the privacy policies of those providers when using their services.

17. BUSINESS TRANSFERS

If Big Dogz is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of the business, customer information may be transferred as part of that transaction subject to applicable law.

18. STATE-SPECIFIC PRIVACY RIGHTS

Privacy rights differ among jurisdictions.

Depending upon applicable law and the Customer's location, an individual may have rights concerning access to, correction of, deletion of, or other treatment of personal information.

Big Dogz will respond to qualifying privacy requests as required by applicable law.

Nothing in this Policy is intended to limit a privacy right that cannot legally be waived.

19. CHANGES TO THIS POLICY

Big Dogz may update this Privacy, Cookies & Communications Policy as its business, website, technology, or legal requirements change.

The current version will be posted on the website with an updated "Last Updated" date.

20. CONTACT BIG DOGZ

Questions about this Policy or requests concerning personal information may be directed to:

Big Dogz Mobile RV Service LLC

Business Address: [Insert Address]

Telephone: [Insert Telephone Number]

Email: [Insert Privacy/Customer Service Email]

Website: [Insert Website Address]

BIG DOGZ CUSTOMER DOCUMENT STRUCTURE

For clarity, Big Dogz uses the following primary documents:

WEBSITE

Terms & Conditions
General terms governing the website and Big Dogz services.

Privacy, Cookies & Communications Policy
Explains how customer and website information is handled.

INDIVIDUAL REPAIR CUSTOMER

Service Estimate, Work Authorization & Customer Agreement
Covers the estimate, customer authorization, deposit, parts, repair work, change authorization, and payment.

ANNUAL PLAN CUSTOMER

Annual Service Plan Agreement
Covers Bronze, Silver, Gold and Platinum preventive-maintenance plans.

Additional documents or disclosures may be provided when required for a particular transaction, including third-party service-contract documentation.